At Gaia Goddess Fine Jewelry, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes a return may be necessary, and we want to make the process as smooth as possible. Please take a moment to familiarize yourself with our return policy.

 

Returns Accepted for 30 Days

We offer a 30-day return window, starting from the date you receive your item. This gives you ample time to inspect your purchase and decide if it meets your expectations. If for any reason you are not completely satisfied, you may request a return within this timeframe.

Customer Provides Return Shipping

When initiating a return, please note that the customer is responsible for the cost of return shipping. We recommend using a reliable shipping method with tracking to ensure the safe return of the item. Once we receive the returned item, we will inspect it to ensure it is in the same condition as when it was sent to you.

No Restocking Fee

We believe in transparency and fairness, which is why we do not charge any restocking fees for returns. You will receive a full refund for the returned item, excluding the original shipping charges.

Final Sale Items

While we strive to accommodate all our customers' needs, please note that personalized custom-made items are considered final sale and cannot be returned. We put great care and attention into creating these unique pieces specifically for you, and as such, they are not eligible for return or exchange.

How to Initiate a Return

If you would like to initiate a return, please contact our customer service team at admin@gaiagoddessfinejewelry.com. They will provide you with further instructions and address any questions or concerns you may have.

Refund Process

Once we receive your returned item and verify its condition, we will process your refund. You will be notified via email regarding the approval of your refund. If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If you have any further questions or need assistance with your return, please do not hesitate to reach out to our customer service team. We are here to ensure your satisfaction and provide you with a positive shopping experience.